My tales of woe: Cambelts, insurance claim and…

austin

Well-Known Member
A few weeks ago we planned a few days away in the North East so off we set in my Ford Kuga. It’s oldish -2008 and highish mileage -112000miles but a full Ford service history and generally it’s brilliant. But just off the M6 at Carlisle and it suddenly stopped. 6 hours later the recovery driver helped me push it onto the forecourt of the workshop I use and I dashed home to pack even more lightly and pick up the other car (MX5) with its tiny boot and raced up to Cullercoats near Tynemouth. The workshop phoned me next day to say we think the cam belt has broken. Brace yourself!!! No rush I said. Long story short I got the car back 3weeks later on Monday just gone. A couple of rockers had been snapped - they are designed to - but all 16 replaced as a precaution plus a belt kit and 6 hours labour. Kerching kerching. I will get the actual bill in a week or two but expecting it to be £700ish. ouch. Just before Christmas too.

At the beginning of October Teasdale motorcycles phoned to say we’ve got all your bits, bring your bike in for that insurance repair. I fell off it on spilled oil in June if you didn’t know. They loaned me a Guzzi V7 850. A charming bike but I wouldn’t bother with one. A few days later they said my bike also needed a swing arm as that was also damaged in the off which could take a while to arrive from Italy, and their diagnostics had picked up a fault with the Throttle body - its fly by wire throttle so a new electronic doo-dah needed. That explained the iffy cruise control apparently and a touch of snatchiness at low speed. Don’t worry it’s warranty they said but that may take a while to arrive too.

Fast forward 8 weeks (it felt like forever) and they phoned to say all done come and pick it up. I was expecting to pay for the annual service they also did and my insurance excess of £400 but they wanted to charge for the throttle body too as it was outside warranty. After very very clearly and a tad loudly at times expressing my dissatisfaction with this as the bike was about 3weeks past its warranty date - 2 years from new plus a bonus 3months due to covid - the manager /owner relented and said he’d sort it with Moto Guzzi. It was still a big bill to pay though.

I haven’t finished yet….it’s about 90miles back to mine from Thirsk it was a dull cold wet day and I left about 2.30 clad in heated jacket, heated gloves, heated grips and all lights on. All was good and it was nice to be back on my bike. It felt great. Until just past Skipton when the dash went dark, headlights went off but the bike kept running. Dash back on a second or two later and lights and everything back. This repeated itself with increasing frequency until an alarm light came on and as it was quite dark by now I called it quits and pulled into the services at Clitheroe. After cycling the ignition a couple of times thinking it might be the key and checking the battery connections and fuses the bike eventually refused to come into life at all. Teasdales were suitably embarrassed but it was too late and too far for them to rescue me that day so my breakdown card came out again and the bike was very efficiently recovered home. Teasdales were adamant they had seen the problem before and said it was either a duff battery or the charging system wasn’t doing it’s thing with all my electric consumption. They wanted it back. I said not until I’ve looked at it.

The Battery had 12.8volts in it so not discharged or duff. Nevertheless I cleaned the connections and checked anything I could find around the battery. I then removed the windscreen, the back of clocks and the multi-way electronic connector to the tft screen just about fell out with the cover. Ah-ha. That seems to be the likely problem I thought. And it was. Pushed back in and boosh everything back on like normal. With engine now running I had 14.2 to 14.5 volts indicating all good on the charging side. While I was pretty peeved at the mechanic who hadn’t refitted it properly I understand why as it took ages and a lot of effort to get it to latch properly, in fact I had to completely remove the tft screen to get the right purchase to latch it. Teasdales were adamant that couldn’t have been the problem but i am 100% convinced it was as it’s all good now, although I’ve yet to ride it properly. I think Teasdales just wanted to cover up their cock up and claim it was a bike problem that they magically could fix.

Anyway it’s nice to have all my vehicles back and working properly, but it’s been an expensive week.
 

Steve T

Well-Known Member
I feel your wallet pain Austin :oops: but at least you've now got all your wheels back & working :respect13:

Stay safe all of you & have a great festive season.

Right, I'm orf to chase pheasants :clapping:

Steve T

:cool:
 

Lowflyer

Well-Known Member
Jeez Austin, a run of bad luck indeed, thing can only get better :D:D
My 2012 Skoda VRS has 108k miles on the clock, all of them done by me. I have thrashed it since the day I got it, but with regular servicing, I am hoping it will last another couple of years. Still has plenty of oomph in it and never uses oil.
I bet now I've said that, the thing will expire dramatically :eek:

As Steve says, say stay safe and have a great time.
Our works Xmas party has been cancelled for the 2nd year , there will be a lot of beer tokens going round when have the Xmas party in Easter next year :respect13:
 

Lowflyer

Well-Known Member
Right, I'm orf to chase pheasants :clapping:

Steve T


Wasting your time there Steve


You will never catch them :D:D
 

RickSkye

Active Member
Forum Supporter
Ouch, for the hassle as well as the cost, though £700 for a cam belt snap, it could have been much worse i guess.
 

boboneleg

Well-Known Member
Forum Supporter
Sorry to hear about your tales of woe Austin, as for Teesdales, it's just another tale of main dealer crap service. Admittedly their mechanics are under pressure with timescales for every job blah, blah but at least you've sorted it yourself.

Having suffered in the past at the hands of woeful KTM service I would say a strong letter to their manager may get some recompence, that's what I did o_O
 

austin

Well-Known Member
Thanks chaps. I’ve been off chasing peasants myself today. Without gun though I just chase them over other people with guns.

the workshop had hinted at £1400 or more if the head needed to come off and be worked on by the specialist they use. Luckily I guess the rockers snapped like they are supposed to and saved the valves and therefore the head too.

a strongly worded email had gone in. It’s a strange shop is Teasdales. Family run and owned, Andy the owner is the guy I deal with assisted by his daughter and a small team. They’ve reviewed my service bill and given me £50 credit. I’m not that bothered about getting recompense really, so happy with that.
 
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nick949

Well-Known Member
Ouch. Sorry to hear that tale of woe Austin, but glad all is well now, even if your pockets are a bit lighter. Damn modern machines. What you really need is something with points, carbs (preferably one) and none of that TFT, electronic, injection stuff. Join the dinosaurs :whistle:. Best to you and Anne. Have a great Christmas.

Nick
 

Philwhiskeydrinker

Well-Known Member
Sounds like a run of bad luck Austin, ok the bike 'issue' shouldn't have happened but mechanics are only human & are no doubt under quite a bit of time pressure to get jobs done in minimal time before moving onto the next.

Re the Kuga, bit of a bugger for sure but to be fair £700 from the big twang to back rolling doesn't sound too bad at all (my father recently paid over £800 for acam belt change & minor service (oil change!) on a Golf at a main dealer & that fecker hadn't even snapped...!

Sent from my SM-A320FL using Tapatalk
 

-XP-

Well-Known Member
Forum Supporter
A few weeks ago we planned a few days away in the North East so off we set in my Ford Kuga. It’s oldish -2008 and highish mileage -112000miles but a full Ford service history and generally it’s brilliant. But just off the M6 at Carlisle and it suddenly stopped. 6 hours later the recovery driver helped me push it onto the forecourt of the workshop I use and I dashed home to pack even more lightly and pick up the other car (MX5) with its tiny boot and raced up to Cullercoats near Tynemouth. The workshop phoned me next day to say we think the cam belt has broken. Brace yourself!!! No rush I said. Long story short I got the car back 3weeks later on Monday just gone. A couple of rockers had been snapped - they are designed to - but all 16 replaced as a precaution plus a belt kit and 6 hours labour. Kerching kerching. I will get the actual bill in a week or two but expecting it to be £700ish. ouch. Just before Christmas too.

At the beginning of October Teasdale motorcycles phoned to say we’ve got all your bits, bring your bike in for that insurance repair. I fell off it on spilled oil in June if you didn’t know. They loaned me a Guzzi V7 850. A charming bike but I wouldn’t bother with one. A few days later they said my bike also needed a swing arm as that was also damaged in the off which could take a while to arrive from Italy, and their diagnostics had picked up a fault with the Throttle body - its fly by wire throttle so a new electronic doo-dah needed. That explained the iffy cruise control apparently and a touch of snatchiness at low speed. Don’t worry it’s warranty they said but that may take a while to arrive too.

Fast forward 8 weeks (it felt like forever) and they phoned to say all done come and pick it up. I was expecting to pay for the annual service they also did and my insurance excess of £400 but they wanted to charge for the throttle body too as it was outside warranty. After very very clearly and a tad loudly at times expressing my dissatisfaction with this as the bike was about 3weeks past its warranty date - 2 years from new plus a bonus 3months due to covid - the manager /owner relented and said he’d sort it with Moto Guzzi. It was still a big bill to pay though.

I haven’t finished yet….it’s about 90miles back to mine from Thirsk it was a dull cold wet day and I left about 2.30 clad in heated jacket, heated gloves, heated grips and all lights on. All was good and it was nice to be back on my bike. It felt great. Until just past Skipton when the dash went dark, headlights went off but the bike kept running. Dash back on a second or two later and lights and everything back. This repeated itself with increasing frequency until an alarm light came on and as it was quite dark by now I called it quits and pulled into the services at Clitheroe. After cycling the ignition a couple of times thinking it might be the key and checking the battery connections and fuses the bike eventually refused to come into life at all. Teasdales were suitably embarrassed but it was too late and too far for them to rescue me that day so my breakdown card came out again and the bike was very efficiently recovered home. Teasdales were adamant they had seen the problem before and said it was either a duff battery or the charging system wasn’t doing it’s thing with all my electric consumption. They wanted it back. I said not until I’ve looked at it.

The Battery had 12.8volts in it so not discharged or duff. Nevertheless I cleaned the connections and checked anything I could find around the battery. I then removed the windscreen, the back of clocks and the multi-way electronic connector to the tft screen just about fell out with the cover. Ah-ha. That seems to be the likely problem I thought. And it was. Pushed back in and boosh everything back on like normal. With engine now running I had 14.2 to 14.5 volts indicating all good on the charging side. While I was pretty peeved at the mechanic who hadn’t refitted it properly I understand why as it took ages and a lot of effort to get it to latch properly, in fact I had to completely remove the tft screen to get the right purchase to latch it. Teasdales were adamant that couldn’t have been the problem but i am 100% convinced it was as it’s all good now, although I’ve yet to ride it properly. I think Teasdales just wanted to cover up their cock up and claim it was a bike problem that they magically could fix.

Anyway it’s nice to have all my vehicles back and working properly, but it’s been an expensive week.

I also had a bad experience with Teasdales with Stuart's old Guzzi.

The fault was that it would just cut out when riding and bunny -hop to a stop. That's not fun on the A59 and 80 miles from home! But that's another story.

Phoned Teadales and had the bike picked up, they called a few days later and said it was fixed (some sensor or other needing replacing) and if I remember correctly the bill was very high! Anyway, went along and picked the bike up and rode it home. About 2 miles from home it did it again, spluttered and bunny-hopped to a stop. Luckily I managed to get it going and got it home and very angrily phoned Teasdales!

They came and picked it up (again) and this time they said it was a clogged fuel pump that needed replacing (I suspected fuel all along but they know best!) so they fixed it (again) but this time didn't charge me labour as they should have done it the first time, oh, they also reckoned the sensor needed replacing anyway (yeah right) but I was just happy to get the bike back working.

Fast forward a couple more weeks and suddenly the bike now won't start, I'd had enough and when I got it working (replaced a fuse) I got shot via webuyanybike because I didn't want to rip off a fellow biker as I knew it was a dud. I'd love to have seen the mechanics face at wbab when they realised the clutch was held together with a zip-tie as that was fucked too! :D
 
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