Urgent legal advice required

My eldest son has just had his bank account hacked for the 8th time in three weeks. each they are requesting emergency cash, know his security number etc. Every time he phones up fraud squad, he changes his security, they still are getting emergency cash out. The bank ( RBS ) are absolutely useless in getting to the bottom of this. My son has had the embarrassment of having his card declined several times, not to mention direct debits not going through.


Any ideas legal eagles ?
I've told him to get the police involved and screw the bank for all he can get as he really is getting stressed out by it all but I'm not sure what the best course of action is ??

Any help would be appreciated, the w@nkers have take about £500 of him, he got it back from the bank, just a bloody mess

John, seriously, if the bank are that incompetent then I would open an account with another bank.

To get the financial ombudsman involved you will have to have instigated and got a response from the Bank's own complaints procedure first. But I'd get the Police involved as well as clearly something is very, very wrong.

Lutin said:

John, seriously, if the bank are that incompetent then I would open an account with another bank.

To get the financial ombudsman involved you will have to have instigated and got a response from the Bank's own complaints procedure first. But I'd get the Police involved as well as clearly something is very, very wrong.

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I had mine done a couple years back and i went to the police they said there was nothing they could do and then gave me the number for the emergency fraud department ( similar name but i can't remember what it was 100%) from Scotland yard and told me to deal with them.

I did that and was given a crime / fraud number and that was the last i heard from them.

The bank did however sort it out and the money was back in my account 2 days later. Some theiving scum managed to get into my account and ordered £400 of PC bit from ebuyer with my details.

The police did tell me that, but at the same time they said they couldn't do anything about as I REALISED WHAT HAPPENED TO QUICKLY AND EBUYER STOPPED THE TRANSACTION HALF WAY THROUGH. My argument was that Ebuyer had a delivery address for the goods so the police could go there and arrest them, but the point of view that the police had was that because i noticed it and it was stopped before the transaction completed a crime never was commited, it would have been a crime if the transaction completed though

Hope you get to the bottom of it lowflyer quickly before anything else goes missing nothing worse in the back of the mind than thinking what could get stolen next

It was potentially a conspiracy to defraud, still a common law offences.