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RST Customer Service

Discussion in 'Dealers & Retailers' started by JimDidIt!, Aug 3, 2018.

  1. JimDidIt!

    JimDidIt! Member

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    I thought I’d share my positive experience with RST customer service.

    I bought a pair of RST boots about 18 months ago and recently found a couple of issues with them. I sent RST an email with photos of the problem points - some stitching starting to come away and a split PU ankle protector. But overall, I’ve been really pleased with them.

    From the start RST were interested in getting my feedback, ending up with me returning the boots to RST for a first-hand inspection of the problems. The long and the short of it is that RST have sent me a new, replacement pair of boots even though the old ones were well out of the warranty period and, practically speaking, had many thousands of miles left in them.

    Customer service above and beyond normal expectations.
     
  2. Steve T

    Steve T Well-Known Member

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    Good result Jim

    I tried a set of their boots last year. After only a couple of months they were letting in water. I just got my money back.

    But . . . . . . .

    I'm willing to give RST another try - I've got one of their "adventure" suits. 2nd hand but only 2 years old now and one of the popping fastners has gone. Wonder if they'll help me out?

    Nothing ventured, nothing gained as the saying goes.

    Steve T

    :cool:
     

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