Touratech email - possible hack
- Thread starter DaveS
- Start date
I’ve not had anything official but from what I’ve read and seen it certainly seems they’ve had some sort of data breach.
The emails came from their domain and Touratech aren’t registered with the ICO so under GDPR they could be in for a large fine!
The emails came from their domain and Touratech aren’t registered with the ICO so under GDPR they could be in for a large fine!
Official reply received earlier.
We're Sorry
Good Afternoon,
As we’re sure many of you are aware, there has been a spam email sent to our mailing list, claiming to be from Touratech UK, requesting funds. Firstly, we’d like to confirm that if you did receive this email then please DELETE it and do not click on any links within it. If you did not receive this email, then there is no further action required.
Secondly, we’d like to pass on our sincerest apologies for any distress, inconvenience or confusion that this has caused anyone. It seems that our email platform has been compromised, preventing us access to it to resolve the matter sooner. We have not been able to access the system since the issue on Wednesday 21st November. We apologise for this delay in communication.
Please be rest assured that we DO NOT hold any personal data of any customers on this database, and we take your data very seriously. You were on the mailing list because you may have previously subscribed to Touratech UK’s newsletters or email updates. You may, of course, unsubscribe from this list and you will immediately be removed.
The whole team have been, and continue to investigate this issue as an absolute top priority with our IT departments. We are aware of the same issue affecting other businesses and their customers and we have been in contact with our mailing platform provider.
If you have had any problems regarding getting in touch with Touratech UK, please be aware that we take this very seriously and again apologise for this. We have had an extremely large quantity of phone calls and do apologise if you haven't been contacted back. If you have any further issues and wish to talk to a member of the team, then please call us during normal office hours at 01639 841765 and our staff will be happy to assist.
Sincere Apologies
The Team at Touratech UK
We're Sorry
Good Afternoon,
As we’re sure many of you are aware, there has been a spam email sent to our mailing list, claiming to be from Touratech UK, requesting funds. Firstly, we’d like to confirm that if you did receive this email then please DELETE it and do not click on any links within it. If you did not receive this email, then there is no further action required.
Secondly, we’d like to pass on our sincerest apologies for any distress, inconvenience or confusion that this has caused anyone. It seems that our email platform has been compromised, preventing us access to it to resolve the matter sooner. We have not been able to access the system since the issue on Wednesday 21st November. We apologise for this delay in communication.
Please be rest assured that we DO NOT hold any personal data of any customers on this database, and we take your data very seriously. You were on the mailing list because you may have previously subscribed to Touratech UK’s newsletters or email updates. You may, of course, unsubscribe from this list and you will immediately be removed.
The whole team have been, and continue to investigate this issue as an absolute top priority with our IT departments. We are aware of the same issue affecting other businesses and their customers and we have been in contact with our mailing platform provider.
If you have had any problems regarding getting in touch with Touratech UK, please be aware that we take this very seriously and again apologise for this. We have had an extremely large quantity of phone calls and do apologise if you haven't been contacted back. If you have any further issues and wish to talk to a member of the team, then please call us during normal office hours at 01639 841765 and our staff will be happy to assist.
Sincere Apologies
The Team at Touratech UK